We truly believe that you will fall in love with our product form first sight, but if unexpected happens, here is some information which will guide you for a better experience:

If you are not happy with your purchase, we will accept a return of an unused product within 30 days of delivery date.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached.  New and unused means that there are no marks on the item or signs of any wear.  We will not accept any item with any indication that it was used.  In such cases, the item will be returned to the purchaser.

Goods can be returned to our factory – Piet Mondriaansingel 243, 1112 XB Diemen, the Netherlands. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

Once we receive the returned item then we will give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Swapkaart will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement can be made after three days.  

Any claims regarding damaged/defective items must be made initially by a written claim via email to info@swapkaart.eu. Claim email must be accompanied with purchase documents with the indicated order number and product number.

Don’t hesitate to write to us about your experience, concerns or simply say hello to our cats. We rely on you for the feedback that will help us improve. Please let us know your thoughts and suggestions as we grow together.

We aim to reply as quickly as possible from Monday to Friday, and we will do our best to answer all your questions within 24 hours. Just send our support cats an email to get in touch at info@swapkaart.com